Terms & Conditions
The term ‘(Late Orders.com)' or ‘we' or ‘us' or ‘our' refers to Late Orders Ltd who are the sole owners of this website, registered in England and Wales company number 7236236. The term ‘you' or ‘your' refers to the user, viewer of this website or telephone customer.
All content on this website is subject to change without prior notice.
Neither we nor any third parties provide any warranties or guarantees as to the accuracy, suitability, performance of the material and information shown on this website or any leaflet or flyer we may produce. You acknowledge that such material and information may contain errors or inaccuracies and we expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.
In no event will we be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of this website or the misuse of any product you may have ordered from us.
We may from time to time provide links to other websites. Late Orders Ltd assumes no responsibility whatsoever for these links to the internet or third party websites from its website. Upon activating these links you will leave this website and Late Orders Ltd shall not be held responsible or liable for the content of any other website on the internet to which you may visit from this site including any losses or damage you may incur thereafter.
The use of this website and any dispute arising out of such use is subject to the laws of England and Wales.
We take your privacy very seriously and all details stored by us comply with the 1998 Data Protection Act, Registration Number Z2515359.
We do not store your credit, debit or charge card details on our data base. We do store your personal information such as name, address, age, email, telephone number and any other information that you may give to us. This is done to make your shopping experience more enjoyable and to save you entering them each time you order from our website. We do not sell, rent or transfer this information to third parties unless you have agreed otherwise, we may however contact you via SMS or email to inform you of changes for example; to our opening times, new products added, any offers we may have available or a simple reminder that we are open for business.
All competition and prize draw winners will be posted on Facebook, we only enter your name and town of origin. We will contact you beforehand, and if you do not want your details posted you will relinquish your prize which will be re-drawn in the normal manner.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and any other personal information you have given to us when ordering with third party databases. By accepting these terms and conditions you agree to such checks being made. Late Orders Ltd only does this to confirm your identity, a credit check is not performed and this will not affect your credit rating.
Credit, Debit And Charge Card Policy
All transactions will be processed through Cardsave, Streamline Merchant Services and Data Cash. (OUR APPROVED CREDIT CARD PROCESSOR).
You will need to provide the address where the card is registered, your postcode and the last three digits on the reverse of your card. For additional security we operate the 3D Secure Scheme for online orders.
Where a card has been debited and we suspect fraudulant activity has taken place, all goods will remain in our wharehouse and the funds shall remain on our system until we have a decision from our credit card processor.
We reserve the right to cancel any order you have placed with us if we suspect fraudulant behaviour.
All acts or attempted acts of fraud will be reported to the police and the issuing bank or finance house.
If your card is declined by our processor you may find the funds have still been debited from your account, we do not recieve these funds into our account, they are held in the banking system and we except no liability for any loss or inconvenience this may cause.
If for any reason we need to refund your card please allow between 5-7 working days.
This website and any leaflet or flyer and their contents are the copyright of (Late Orders Ltd) - © (LateOrders.com) (20/7/2010). All rights reserved.
Any reproduction or redistribution whether in part or full of this website or any leaflet or flyer we may produce is strictly prohibited other than: Printing or downloading to a local hard disk extracts from this website for your personal and non-commercial use.
You may not create a link to this website from another website without prior written consent from Late Orders Ltd.
For security and staff training we may record telephone calls.
Hours of business may change from time to time; we will keep you updated via this site and facebook.
Last orders for delivery is half an hour before close of business.
We will not complete the order if you appear to be excessively intoxicated.
We operate a Challenge 21 Scheme so please don't be offended if asked for proof of identification.
We only accept Passport, Driving license, Portman Card or those bearing the Pass Logo as proof of identification.
We will not complete the order if we believe that alcohol will be passed to under 18s.
We reserve the right to change prices and or product size at anytime without prior notice.
We reserve the right to cancel offers & promotions at anytime without prior notice.
All Vouchers and Codes are for online use within the Medway Towns only, they do not apply to telephone orders or any area with a minimum order of £40.
Prize winners will relinquish their prize if we are unable to contact them after 14 days of the draw on the email address, and or phone number supplied at time of registration, prizes will be re-drawn in the normal manner.
If we have two or more promotions running at the same time you may choose the one that suits you best. Offers, promotions and any vouchers we may have issued cannot be used in conjunction with each another.
Stock is subject to availability, house products may change from time to time.
Any image on this website is intended for guidance only; it does not necessarily represent the size or weight of the product described
It is a stipulation of our license that goods cannot be purchased in person from our warehouse.
Any act of threatening behaviour towards our staff whether physical or verbal will not be tolerated. We will record such acts and they will be made available to the police.
All prices stated on this website, social networking sites, leaflets, or flyers include VAT at the current rate. Our VAT No 995 8987 12.
If you think you will use our service someday take the time to register your details online. This will really speed up your delivery and placing your order online will speed it up even more.
Lateorders.com is a Medway based company serving all the Medway Towns and surrounding Villages. However, should you live outside Medway we will be able to deliver to you, whilst you won't be able to place your order online simply give us a call on 08444 121890 and if we can help we will.
Our goal is to deliver your order within 45 minutes there may be times when unfortunately things don't go to plan. Factors such as weather, road closures, traffic accidents, staff illness or the overwhelming popularity of our service may affect delivery times. We will do our best to keep you informed at time of order and on our Website. Should you have any queries please contact the duty manager on 08444 121890.
We are open 8pm - 2.00am Sunday - Thursday and 8pm - 4:30am Friday & Saturday, these time will alter for Bank Holidays and as demand requires. We do occasionally close on Sundays or Mondays, we always inform you of changes on our home page and on facebook.
Minimum order is £20 + £2.50 delivery charge within the Medway Towns of Strood, Rochester, Chatham, Gillingham, Rainham and connecting Hamlets and Villages.
Minimum order in Snodland, Hoo, Chattenden, High Halstow, Cliffe & Cliffe Woods is £30 + £3.50 delivery.
Minimum order for outside Medway is from £40 + Delivery Charge............ Delivery charges: Tonbridge Wells £40, Sevenoaks £40, Tonbridge £40, Isle of Sheppey £40, Sittingbourne £25, Dartford £15, West/East Malling £15, Maidstone £15, Aylesford £15, Allhallows £15, Gravesend £8.50, all other areas prices on request.
Drivers do not carry stock so no add-ons can be made at the roadside. Any extra goods will need to be ordered in the normal manner.
We will only deliver to a home or business address, under no circumstances will we deliver to a public place.
Upon selecting your chosen products from the menu, you will be given an opportunity to submit your final order by clicking the submit checkout button. Once submitted you will receive an email confirming payment and estimated delivery time. Please check that all your delivery information is correct before submitting as you will incur a charge of £5.00 for delivering to the wrong address plus the cost of any frozen or perishable goods you may have ordered.
The delivery driver will attend the confirmed delivery address. You will need to produce the card you paid with and proof of ID at this time. If your lucky enough to look under 21 please make sure you have proof of age available, as you will be asked to show this before we complete the order.
Our drivers are not authorised to enter any building with main entrance security, such as flats or apartments. In the event that you reside in such a property you will be contacted on the number you supplied us with upon our drivers arrival. You will then need to collect your goods from the delivery driver at their vehicle. They will need to see you exit the building at this time, if you don't exit the building it will be deamed that you have made a streetside order, the goods will be returned to our warehouse your card will be refunded less the cost of any frozen or perishable goods, and an administration and delivery charge of £5.00 will apply. You will need to produce the card you paid with at this time and please make sure you have proof of age available, as you will be asked to do so if you look under 21.
If after 5 minutes we are unable to contact you at the delivery address your order will be returned to our warehouse and you will be refunded less the cost of any frozen or perishable goods, and an administration and delivery charge of £5.00 will apply.
If you wish to cancel an order you must do so within ten minutes as your order will have been dispatched after that. Cancelled orders within ten minutes will incur a £1.50 administration charge and for those after ten minutes an administration and delivery charge of £5.00 will apply plus the cost of any frozen or perishable goods.
In the event that something is missing off your order your missing goods will be re-delivered as a matter of priority, or you will be given a full refund for the missing item, items. Late Orders Ltd will incur all extra costs in this event.
We reserve the right to restrict deliveries in certain areas and this includes the right to eliminate certain areas from our delivery schedule altogether.
If you have placed an order outside our hours of business your goods will be delivered the next working day or you will be offered a full refund.
From time to time we may have to withdraw our services due to conditions beyond our control. In the event that you have placed an order on our site and for whatever reason we had changed our hours of opening, the onus is on you the customer to have checked our site or Facebook for updates relating our operation before placing your order. We accept no responsibilty for any lose or inconvenience this may cause and your goods will be delivered the next working day or you will be offered a full refund.
Licensing Act 2003
Late Orders Ltd - LateOrders.com is governed by the Licensing Act 2003 under the supply of alcohol to anybody under the age of 18 years.
By using this website you agree to abide by these laws, and that any purchase is made for your own consumption, and you further more are confirming that you are over 18 years, and that any order made will not be passed on to any third parties under the age of 18 years. This also applies to all tobacco products.